Delivery Information

Effective Date: June 9th, 2025
At Soul-Que Hair Craft Braids Curl Salon, we’re committed to delivering your hair products safely, swiftly, and reliably—whether you’re around the corner or across the globe.

🚚 Shipping Locations

We proudly ship across Australia and worldwide. Whether you're in Sydney, Lagos, New York, or London — we’ll get your order to you.

⏱️ Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays).
• Orders placed after 2:00 PM AEST will be processed the next business day.
• You’ll receive a confirmation email with tracking once your order has been dispatched.

📦 Shipping Options & Delivery Times

Australia-Wide:

• Standard Shipping: 3–5 business days
• Express Shipping: 1–2 business days

International:

• Standard International Shipping: 7–14 business days
• Express International Shipping: 3–7 business days

Delivery times may vary based on customs processing and your local courier service.

💲 Shipping Costs

Shipping fees are calculated at checkout based on your location and preferred delivery method. We occasionally offer free shipping promotions — keep an eye out on our homepage and newsletter!

🎯 Order Tracking

Every order includes tracking. You'll receive an email with your tracking number and a link to monitor the delivery progress of your package.

❗ Customs & Import Duties (International Orders)

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. We recommend checking with your local customs office prior to placing an order.

📭 Delivery Issues

• Please ensure that your delivery address is correct before finalizing your order.
• If a package is returned due to an incorrect or incomplete address, reshipping fees will apply.
• If your order is lost or significantly delayed, contact us at info@soul-quehaircraftbraidcurlsalon.com.au, and we’ll do our best to assist.

🕵️‍♀️ Signature on Delivery

For high-value orders, we may require a signature upon delivery to ensure your purchase arrives safely.

📞 Contact Us

For all shipping or delivery inquiries, reach out to us:

Email:info@soul-quehaircraftbraidcurlsalon.com.au
Phone: +61 474-090-796
Address: LOT 87 AIRPORT DR SAIBAI ISLAND QLD 4875 Australia